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Customer Service Representative - State Farm Agent Team Member Muskegon, MI

Customer Service Representative - State Farm Agent Team Member

Full Time • Muskegon, MI
Responsive recruiter
Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Opportunity for advancement
  • Paid time off
  • Training & development
Are you outgoing and passionate about providing exceptional customer service? Do you enjoy engaging with the public? If so, a career with a State Farm independent contractor agent could be the perfect fit for you! State Farm agents exclusively offer State Farm insurance and financial service products.

Responsibilities:

  • Build and maintain strong customer relationships, following up as needed.
  • Deliver prompt, accurate, and friendly customer service, including responding to inquiries about insurance availability, eligibility, coverage options, policy changes, transfers, claim submissions, and billing.
  • Use a customer-focused, needs-based review process to educate clients about their insurance options.
  • Assist the agent in managing the office website and social media content.
What You’ll Receive:

  • Competitive salary plus commission and bonuses
  • Paid time off, including vacation and personal/sick days
  • Valuable hands-on experience
  • Opportunities for growth and advancement within the agency
Qualifications:

  • Excellent communication skills—written, verbal, and listening
  • Self-motivated and detail-oriented
  • Proactive problem solver
  • Dedicated to delivering outstanding customer service
  • Ability to work effectively in a team environment
  • Strong interpersonal skills to connect with customers
  • Property and Casualty license (or willingness and ability to obtain)
  • Life and Health license (or willingness and ability to obtain)
If you’re ready to join a supportive team and build a rewarding career helping people protect what matters most, we encourage you to apply!

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.
Compensation: $30,000.00 - $50,000.00 per year




 

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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